Why use an AI Chatbot for Customer Service & Support (CX)?
AI Large Language Models are now passing Turing tests and customer service seems like obviously the place where customers can get a better experience and companies can save money.
It actually seems inevitable that we will all be primarily talking to AI’s for customer service and that, in short order, the customer service provided will be a better experience for the customer than fully human run chat support or logic based chatbots.
Additionally, the technology for doing voice to voice conversations is already here, so expect to not just see AI CX Chatbots in your customer support chats, but also when you call a company’s customer support line.
